FEATURES
Our managed services include but are is not exclusive to Help Desk Support, Remote Management, Storage Management, Security Advice, Hardware Support, Consultancy, Procurement Advice and Licensing Audits.
The following outlines our typical offerings for a managed service but if you feel your business would benefit better from a more customised support offering, then don't hesitate to call us as we are flexible when it comes to support in order to find the right offering for you.
| Bronze Plan | Silver Plan | Gold Plan | Platinum Plan | |
| Support Type | Reactive | Reactive | Proactive | Proactive |
| Support Hours | 8x5 (9-5) | 8x5 (9-5) | 8x5 (9-5) | 12x5 (8-8) |
| Hardware Support |  |
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| Software Support | |
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| Warranty Parts Replacement | |
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| Monthly System Health Check | |
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| Daily System Monitoring | |
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| Monthly System Report | |
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| Daily Anti-Virus Monitoring | |
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| Annual Licensing Audit | |
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| Monthly Security Updates | |
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| Security Assessments | |
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| IT Procurement Advice | |